An Activation Request is a message sent by an inactive Salesforce User to a User Pool to be made active.
Making an Activation Request is not a guarantee that the Salesforce User will be activated.
The Salesforce User requesting access may not be activated for one more more of the following reasons…
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- The user is Frozen
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- The user has ‘Do Not Activate’ set on their Salesforce User record
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- The user is not licensed to use Skuser
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- The user has a Pool Member record, but the Allocation Status of that Pool Member record is not ‘Allocate’
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- There are no Salesforce Licenses available AND other active Pool Members in their User Pool are unwilling to release their licenses
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- Allocating this Salesforce User a Salesforce License would exceed the Max Active setting on the User Pool
- The email address on the user’s Salesforce User record doesn’t match the address of the email sender
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- The email address from which the Activation Request was made matches multiple Salesforce Users.
Activation Requests are valid for a defined period of time, as configured by the System Adminstrator on the User Pool record.
If the Salesforce User is unable to be activated within the defined time, their request to be activated is denied.